Terms and Conditions
In using this website you are deemed to have read and agreed to the following terms and conditions: The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing English Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same. F.O.B. Terms (Washington State) All products sold to customers residing within Washington State are shipped F.O.B. Shipping Point which is defined as the point at which title of goods transfers to the Buyer. Seller may or may not pay freight charges in this instance. In all cases, the Buyer bears the freight charges, owns the goods in transit and files all claims for loss and damage. F.O.B. Terms (All Locations Excluding Washington) All products sold to customers residing NOT residing within Washington State are shipped F.O.B. Destination which is defined as the point at which title of goods transfers to the Buyer. Seller may or may not pay freight charges in this instance. In all cases, the Seller bears the freight charges, owns the goods in transit and files all claims for loss and damage. Privacy Statement We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible Confidentiality We are registered under the Data Protection Act 1998 and as such, any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties. We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products. Exclusions and Limitations The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company: excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages. This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected. Payment All major Credit/Debit Cards are all acceptable methods of payment. All goods remain the property of the Company until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid sixty days from the date of invoice via collection Agencies and/or through the Small Claims Court in the event that the outstanding balance does not exceed $3000. In such circumstances, you shall be liable for any and all additional administrative and/or court costs. Termination of Agreements and Refunds Policy Please contact our Customer Service Department prior to returning or refusing product. Please observe the following guidelines:
- Returns will be approved by the appropriate Sales Manager, Customer Service Manager or Business Unit Manager.
- Return goods authorization form will be mailed or faxed to the customer with the name of the carrier to be used for return (where applicable)
- Return goods authorization form is to be returned with shipment to designated location. This assists in expediting the return receipt.
- To receive credit or refund, products must be returned in good condition and in original packaging. Credit or refund will be issued upon receipt and inspection of goods.
- All items accepted for return will be assessed a restocking fee unless otherwise noted