How do Pre-Orders Work?
For us to post a pre-orders, three things have to be done. Production from our factories has to be complete, the goods have to be in our holding area (where they are consolidated and loaded onto shipping containers) and we have to have a booked sailing date with an ETA to our port. This way we know what is coming in, in what quantities and when it is scheduled to arrive.
We will ONLY post pre-orders between 8am-8:15am on Monday mornings. We HIGHLY RECOMMEND checking each week as different items will become available every Monday morning.
When posting pre-orders we will assign the container name with the product name it its tile. (Example: Garage Gym Bumper Plates, Pre-Order 108.) This will let you know what container shipment they are on and when they are scheduled to hit our warehouse. The Pre-Order items will show as "available" until the quantities available on the shipment are "sold out".
How do I track and receive my order?
We've set up and continue to update an entire page dedicated to the tracking of our past and current pre-orders. You can track your container shipment at all times to stay up to date on the location of these shipments. Please check this page for continuing updates.
Once the shipments arrive, we will unload and count everything (normally this takes about 6 hours). As soon as that is done, we will immediately begin to pull peoples' orders alphabetically and place them in a staging area of our warehouse. Once this is done, we will update the pre-order update page to show that orders are ready for pickup. You can pick up IMMEDIATELY when you see the message come up so MAKE SURE TO CHECK THE PRE-ORDER TIMELINE UPDATES PAGE to know when your items are ready. Our distribution manager will reach out to everyone who is slotted for delivery a few days after receiving each shipment. Our entire focus is to get everyone their orders as quickly as possible.
When will specific products become available for PRE-ORDER again?
We have multiple production orders going on with every one of our 17 factories we work with. There are production delays, shortages and many other variables that are constantly messing with our timelines which makes it very difficult to give accurate information on when products will be available for Pre-Order. This is also why we will NOT sell anything before it is in our holding area. The best thing to do is to check the website each Monday morning to see what has arrived at our holding area that week.
Cancelling A Pre-Order
We only want our customers to be happy, and we understand there are times and circumstances where you may need to cancel a pre-order. So, we are more than happy to cancel a pre-order at the customer's request. We do want to be upfront that Shopify charges us a transaction fee on all transactions and they do not refund us those fees when someone cancels their order. Because of this, there is a 5% restocking fee to cover the lost transaction costs.
If you'd like to get in touch with us about cancelling a pre-order, please contact us via email at firstname.lastname@example.org, by phone at (425) 214-4124, or stop by our shop & show room located at 3402 Everett Ave., Everett, WA 98201.